Product Support

Sorry to hear you're having trouble accessing your purchase! We'd love to help, so please tell us more about the problem. Just fill out the form on this page and we'll be in touch via email shortly.

⛔️ Note: standard turnaround time is 36-72 hours, Monday-Friday 9am-4pm GMT.

⚠️ If you submit a support ticket within 72 hours (3 days) of the bundle access period closing (Friday 25th July 2025), we may not get to you in time and the redemption period cannot be extended.

⚠️ In order to ensure we given sufficient care and attention to our members and other projects and products. We will turn off support for this bundle 30 days after the bundle access period closes. So please ensure you reach out with any requests before 25th August 2025.

The one you used when you purchased.
Share any additional notes or details so we can pinpoint the issue and help. A few things that may help if you haven’t already tried them: - clear your cache/browsing history, - try logging in from an incognito window, - try an alternate browser (Safari or Firefox, for example)
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